Terms and Conditions

These terms and conditions ("Terms") govern your access to and uses of the mTrip website, mobile application and related services (collectively, the "Platform"). By downloading, accessing or using mTrip, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

1. About Us and How to Contact Us

mTrip is a website and mobile application ("Platform") operated by MTRIPEZLINK Co. Ltd., a limited liability company with its registered address at The Hills 5A 323, Lotus Garden Dr, Pun Hlaing Estate, Yangon, Myanmar ("mTrip", "we", "our" or "us").

mTrip is an online travel and lifestyle platform that provides access to travel-related products and services, including hotel bookings, car rental and transportation services, restaurant information and other services that may be introduced from time to time ("Travel Products" or "Services").

Some Travel Products and Services available through mTrip may be provided by third-party suppliers, including hotels, restaurants, transportation providers, car rental providers and other service providers ("Suppliers").

To contact us, you may use the customer support chat available in the mTrip App, telephone 09940444777, or email support@myanmartrip.com.

2. About These Terms

These Terms and Conditions ("Terms") apply to your use of the mTrip website, mobile application and related services.

The Platform allows you to browse information about Travel Products and Services and, where available, make bookings or reservations with us or through third-party Suppliers.

When you make a booking through mTrip, your booking may also be subject to the specific terms and conditions of the relevant Supplier. These Supplier terms may include rules relating to availability, payment, cancellation, refunds, check-in, identification, age requirements, deposits, additional charges and use of the relevant Service.

The specific terms applicable to your booking will be displayed or communicated to you during the booking process and/or in your booking confirmation.

By using the Platform or making a booking through mTrip, you confirm that you have read, understood and agreed to these Terms and any applicable Supplier terms.

If you do not agree with these Terms, you must not use the Platform or make a booking through mTrip.

You confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you and that you will use the Platform only for lawful purposes.

We may amend these Terms from time to time. The updated version will be posted on the Platform with the applicable update date. Your continued use of the Platform after an updated version becomes effective means that you accept the updated Terms.

3. Rules When Using Our Platform

We May Make Changes to Our Platform

We may update, modify, improve, suspend or introduce new features, products or services on the Platform from time to time.

We may change the appearance, functions, content, availability or operation of any part of the Platform to reflect changes to our Services, technology, business requirements, security requirements or user needs.

Where reasonably possible, we will provide notice of material changes.

We May Suspend or Withdraw Our Platform

The Platform is generally made available free of charge for browsing and accessing information.

We do not guarantee that the Platform or any part of it will always be available, uninterrupted, secure or error-free.

We may suspend, restrict or withdraw access to all or part of the Platform for maintenance, technical, security, operational or business reasons.

We may also restrict access where reasonably necessary to prevent fraud, abuse, security threats or unlawful activity.

We will not be responsible for losses resulting from the Platform being unavailable due to circumstances beyond our reasonable control, including internet or network failures, system failures, device problems, cyberattacks, natural disasters or other force majeure events.

You are responsible for having the appropriate device, internet connection, software and other equipment necessary to access the Platform.

Your Account Details

Where an account is required, you must provide information that is accurate, complete and current.

You are responsible for keeping your account credentials confidential and must not knowingly allow another person to use your account.

You must notify us promptly if you believe that your account, password or other security information has been compromised or used without your authorization.

We may suspend or restrict an account if we reasonably believe that the account has been used in breach of these Terms, applicable laws, or for fraudulent or abusive purposes.

You are responsible for activities carried out through your account unless you have promptly notified us of unauthorized access. You agree to accept responsibility for all activities that occur under your account.

How You May Use Material on Our Platform

Unless otherwise stated, the content, design, text, graphics, logos, photographs, software and other materials available on the Platform belong to mTrip or are used by us under applicable rights or licenses.

You may access and use the Platform for personal and lawful purposes.

You must not copy, reproduce, modify, distribute, sell, commercially exploit, scrape, reverse engineer or otherwise use our content or Platform without our prior written permission, except where permitted by applicable law.

We Are Not Responsible for Websites or Services We Link To

The Platform may contain links to third-party websites, applications or services.

These links are provided for convenience. We do not control and are not responsible for the content, security, availability, privacy practices or terms of third-party websites or services.

Your use of third-party websites or services is subject to their own terms and policies.

User Ratings and Reviews

mTrip may allow users to submit ratings, reviews, comments or other feedback about Travel Products or Services, including hotels and restaurants ("User Reviews").

User Reviews represent the individual experience or opinion of the user who submitted them and do not necessarily represent the views of mTrip.

We may review, moderate, edit, restrict, reject or remove User Reviews where we reasonably believe they:

• contain unlawful, threatening, abusive, defamatory, discriminatory, obscene or offensive material;
• contain personal or confidential information belonging to another person;
• contain misleading, fraudulent or deliberately false information;
• contain advertising, spam or promotional material;
• infringe intellectual property or other rights;
• contain malicious software or harmful material;
• are unrelated to the relevant Travel Product or Service; or
• otherwise violate these Terms or applicable laws.

We may also take reasonable steps to investigate complaints concerning User Reviews.

We do not guarantee that every User Review accurately reflects the quality or experience of a particular hotel, restaurant or other Service.

Prohibited Uses

You must not use the Platform or our Services:

1. for any unlawful, fraudulent or unauthorized purpose;
2. to impersonate another person or misrepresent your identity or affiliation;
3. to create an account using false or misleading information;
4. to make a booking using a payment method that you are not authorized to use;
5. to make fraudulent, speculative, duplicate or abusive bookings;
6. to interfere with or attempt to gain unauthorized access to the Platform or our systems;
7. to introduce viruses, malware, malicious code or other harmful material;
8. to scrape, crawl, harvest or systematically collect information from the Platform without our permission;
9. to bypass or interfere with security measures;
10. to use automated systems to make bookings or access the Platform unless expressly authorized by us;
11. to use the Platform to harass, threaten, abuse or harm another person;
12. to upload or transmit content that violates another person's rights;
13. to manipulate ratings, reviews, promotions, coupons or other benefits;
14. to exploit technical errors, pricing errors or promotional errors;
15. to use mTrip Wallet/Cash for any unauthorized purpose; or
16. to engage in any activity that may damage mTrip, our Suppliers, other users or the operation of the Platform.

Content Standards

If you submit User Reviews, feedback, photographs or other content to the Platform, you must ensure that the content is:

• accurate to the best of your knowledge;
• relevant to the relevant Travel Product or Service;
• lawful and not misleading;
• respectful of other people;
• free from malicious software; and
• not infringing another person's copyright, trademark, privacy or other rights.

You must not submit content containing another person's personal information without appropriate authorization.

Rights You Give Us to Use Material You Upload

If you submit a User Review, photograph, rating, feedback or other content to mTrip, you retain ownership of your content.

However, you grant mTrip a non-exclusive, worldwide, royalty-free right to use, reproduce, display, store, adapt and distribute that content for the purposes of operating, improving, promoting and providing the Platform and relevant Services.

We may moderate, format, resize, translate or otherwise technically modify submitted content where reasonably necessary for displaying it on the Platform.

This permission does not prevent you from continuing to use your content elsewhere.

We Are Not Responsible for Viruses and You Must Not Introduce Them

We take reasonable measures to protect the Platform from malicious software and security threats.

However, we do not guarantee that the Platform will always be completely free from viruses or other harmful components.

You must not knowingly introduce viruses, malware, ransomware, spyware, malicious code or other harmful material into the Platform or our systems.

You must not attempt to gain unauthorized access to any part of the Platform, servers, databases or systems connected to the Platform.

4. General Booking Terms

These General Booking Terms apply to bookings of Travel Products made through mTrip, unless additional or different terms are specifically provided during the booking process.

Details and Prices

You are responsible for ensuring that all information provided when making a booking is accurate and complete, including names, contact information, booking dates, number of guests or passengers and payment information.

If you provide incorrect information, we may assist you in requesting a correction where possible. However, we cannot guarantee that the relevant Supplier will permit the change.

Travel Product availability and prices may change at any time before a booking is confirmed.

Although we make reasonable efforts to keep information and prices accurate, errors may occasionally occur. If a material pricing or availability error occurs, we may contact you and, where appropriate, offer you the option to proceed at the correct price or cancel the booking and receive any applicable refund.

Booking Process

A booking request is subject to availability and confirmation.

Your booking is considered confirmed only when mTrip or the relevant Supplier has confirmed it in accordance with the booking process.

After a successful booking, we may provide you with a booking number or reference number. Please retain this number and provide it when contacting customer support.

We may request additional information or verification where reasonably necessary to validate or confirm a booking.

If you do not provide requested information or if the information provided cannot reasonably be verified, we may be unable to complete or may cancel the booking.

A Travel Product may become unavailable during the confirmation process. Where this occurs, we will notify you as soon as reasonably possible and process any applicable refund.

Payment and Currency

Payment requirements will be displayed during the booking process.

Depending on the Travel Product, you may be required to:

• pay in full online at the time of booking;
• pay a deposit;
• pay a Supplier directly when using the Service; or
• use another payment method specified during the booking process.

If the required amount is not paid in accordance with the booking conditions, we may cancel the booking.

We may also cancel or restrict a booking where we reasonably suspect fraud, unauthorized payment activity, abuse or other unlawful activity.

You are responsible for any fees charged by your bank, card issuer, payment provider or other financial institution.

If a payment appears to have failed, please do not immediately make another payment. First check your booking status or contact mTrip Customer Support to avoid duplicate payments.

Refunds

Refund eligibility and the amount of any refund depend on the applicable booking terms, cancellation policy, Supplier terms and circumstances of the booking.

Unless otherwise stated, refunds will be processed using the method specified in the applicable booking or refund process.

Where mTrip Wallet/Cash is selected or required as the refund method, the refund will be credited to your mTrip Wallet/Cash balance subject to Section 5 of these Terms.

The time required for a refund to be reflected may vary depending on the payment provider, Supplier and payment method.

Travel Preparations

You are responsible for checking and obtaining all documents, permissions and requirements necessary for your travel or use of a Travel Product.

Depending on the Service, this may include identification documents, passports, visas, permits, driving licenses, insurance, medical documents and other requirements.

You should also review any entry, health, safety, age, identification or other requirements applicable to your destination or Travel Product.

mTrip is not responsible for your failure to obtain documents or meet requirements that are your responsibility.

5. mTrip Wallet / mTrip Cash

mTrip may provide an internal wallet or account balance feature ("mTrip Wallet") through which eligible refunds, promotional credits or other amounts may be credited as mTrip Cash ("mTrip Cash").

Use of mTrip Cash

mTrip Cash is an internal balance for use within the mTrip Platform.

Unless otherwise stated in the applicable promotion or refund terms, mTrip Cash may be used only for eligible purchases or bookings offered through mTrip, such as hotel bookings, car rental or other Services that we designate.

mTrip Cash:

• cannot be withdrawn as cash;
• cannot be transferred to another user;
• cannot be transferred to a bank account;
• cannot be transferred to a third-party payment account;
• cannot be topped up or purchased by the user;
• cannot be exchanged for cash;
• is not intended to operate as a bank account or general-purpose payment account; and
• cannot be used outside the mTrip Platform.

The availability and eligible use of mTrip Cash will be displayed in the Platform.

Refunds to mTrip Cash

Where a refund is issued to mTrip Wallet/Cash, the relevant amount will be credited to your wallet after the refund has been processed.

Once credited, mTrip Cash may be used in accordance with the applicable booking and wallet rules.

If you subsequently use mTrip Cash to make a booking and that booking is cancelled or refunded, the applicable refund amount may be returned to the mTrip Wallet, subject to the cancellation and refund conditions of the relevant booking.

Expiration and Adjustments

If mTrip Cash has an expiration date, promotional condition or other restriction, this will be communicated to you when the mTrip Cash is issued.

We may correct, cancel or adjust mTrip Cash where it was credited due to a technical error, fraudulent activity, abuse, duplicate refund, cancellation reversal or other invalid transaction.

If an account is suspended or terminated because of fraud, abuse or a breach of these Terms, mTrip may restrict or cancel associated promotional credits or mTrip Cash to the extent permitted by applicable law.

6. Hotel Terms

Hotel's Terms and Conditions

Your hotel booking is also subject to the terms and conditions of the relevant hotel or hotel Supplier.

These may include rules concerning check-in and check-out, identification, age requirements, deposits, additional charges, cancellation, refunds, room occupancy, extra beds, children, pets, facilities and other hotel policies.

The applicable hotel conditions will generally be displayed during the booking process or provided with your booking information.

If there is a conflict between these Terms and the hotel's specific terms concerning the hotel's operation or the conditions of a particular room or rate, the specific booking conditions applicable to that booking will generally apply to that matter.

If you have questions about the terms applicable to your hotel booking, please contact us through the mTrip App Customer Support Chat, telephone 09940444777, or email support@myanmartrip.com.

Booking Process

We will use reasonable efforts to process your hotel booking within the time indicated during the booking process.

For some rooms, confirmation may be immediate. For others, the booking may require confirmation from the hotel or Supplier.

Your hotel booking is considered confirmed when the applicable booking status indicates that the booking has been confirmed.

If we are unable to confirm your requested hotel booking, we will notify you and provide any applicable refund in accordance with the payment and refund terms.

After receiving your confirmation, please review your booking details carefully and contact us promptly if you identify any error.

If a hotel cannot immediately locate your booking, please contact mTrip Customer Support rather than making a duplicate booking. We will assist you in checking the booking status.

Changing, Cancelling or Upgrading Your Booking

The cancellation, modification and refund conditions applicable to your hotel booking will be displayed during the booking process.

Some hotel rooms or rates may be non-refundable or may not permit changes.

If changes are permitted, the available options may depend on the hotel, room type, Supplier inventory and availability at the time of the requested change.

We cannot guarantee that a requested change, room upgrade or alternative room will be available.

Any additional amount resulting from a permitted change or upgrade may need to be paid before the change is confirmed.

If a hotel cancels or changes your booking, mTrip will assist you in accordance with the applicable hotel and booking terms.

Hotel Ratings

Hotel ratings and information displayed on mTrip may be based on information from hotels, Suppliers, verified user reviews, amenities, photographs, available facilities, location information and other relevant information.

Hotel star ratings may reflect the hotel's own rating or the applicable rating system in the country or region where the hotel operates.

Ratings are provided as an indication of the hotel's facilities, services and overall standard. Rating systems may vary between countries and Suppliers.

You should review the hotel's description, room details, facilities, policies, photographs, User Reviews, location and booking conditions before making a booking.

mTrip does not guarantee that a hotel's rating or description will meet your personal expectations.

7. Other Travel and Service Terms

mTrip may offer additional Services such as car rental, transportation, restaurant-related services and other travel or lifestyle products.

Each Service may have specific terms, eligibility requirements, payment conditions, cancellation policies, operating hours, Supplier rules and other conditions.

Where a specific Service has additional terms, those terms will apply together with these Terms.

Car Rental and Transportation

Car rental and transportation bookings may be subject to requirements relating to driver's age, driving license, vehicle type, passenger capacity, pickup and drop-off locations, waiting time, additional charges, cancellation and other conditions.

You must provide accurate information when making a booking.

The vehicle, driver or transportation service may be provided by mTrip or a third-party Supplier, depending on the Service.

Where a third-party Supplier provides the Service, the Supplier's applicable terms will also apply.

Restaurant Information and Ratings

mTrip may provide information about restaurants, including location, opening hours, photographs, menus, ratings, reviews, contact information and other information obtained from third-party services or Suppliers.

Restaurant information may change without notice.

mTrip does not guarantee that a restaurant will remain open, have a particular menu item available, have a particular table available, or provide a particular service at the time you visit.

User ratings and reviews are subject to the User Review rules in Section 3.

8. Our Responsibility for Services

mTrip provides a platform through which users can access information and, where applicable, make bookings for Travel Products and Services.

Where a Service is provided by a third-party Supplier, the Supplier is responsible for providing that Service in accordance with the applicable booking conditions.

We will use reasonable care in providing our Platform and booking support services.

However, to the extent permitted by applicable law, we are not responsible for matters that are solely within the control of a Supplier, including changes to facilities, service quality, operating hours, availability, overbooking, delays, cancellations or the Supplier's failure to provide the Service.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

9. How We May Use Your Personal Information

We collect and process personal information in connection with your use of the mTrip Platform, account, bookings, payments, customer support and other Services.

Our collection and use of personal information is described in our mTrip Privacy Policy.

By using the Platform or making a booking, you acknowledge that your information may need to be shared with relevant Suppliers, payment providers, technology providers, customer support providers and other service providers where reasonably necessary to provide the requested Service or comply with applicable legal requirements.

We may also use information for purposes such as account management, booking management, customer support, fraud prevention, security, service improvement, legal compliance and other purposes described in our Privacy Policy.

You should read our Privacy Policy carefully before using the Platform.

10. Breach of These Terms by You

If you fail to comply with these Terms, applicable laws or Supplier requirements, we may take reasonable action, including:

• warning you;
• restricting or suspending your account;
• cancelling or rejecting bookings;
• restricting access to certain Services;
• removing User Reviews or other content;
• cancelling or adjusting promotional benefits or mTrip Cash obtained through misuse, fraud or error;
• restricting future bookings;
• recovering losses or reasonable costs caused by your breach, where legally permitted; and
• reporting suspected unlawful activity to relevant authorities where required or reasonably necessary.

We may take these actions immediately where reasonably necessary to protect users, Suppliers, mTrip or our systems.

11. Complaints

We aim to provide reliable Services and customer support.

If you have a complaint concerning a booking or Service, please contact mTrip Customer Support as soon as reasonably possible.

You may contact us through:

• In-App: mTrip Customer Support Chat
• Phone: 09940444777
• Email: support@myanmartrip.com

Where your complaint concerns a third-party Supplier, we may need to contact or involve that Supplier to investigate and resolve the matter.

Please provide your booking number, relevant dates, details of the issue and any supporting information that may help us investigate your complaint.

We will make reasonable efforts to review and respond to complaints within a reasonable period.

12. Which Country's Laws Apply to Any Disputes?

These Terms and any dispute or claim arising out of or in connection with your use of the Platform, bookings or Services shall be governed by the laws of the Republic of the Union of Myanmar, except to the extent that applicable mandatory laws provide otherwise.

You and mTrip agree to seek to resolve disputes through good-faith communication and customer support before commencing formal proceedings where reasonably possible.

Subject to applicable law, disputes that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts of Myanmar.

13. Language

mTrip supports English, Burmese and Chinese.

These Terms may be made available in more than one language.

Where the original English version of these Terms has been translated into another language, the English version shall prevail to the extent permitted by applicable law if there is any inconsistency between the versions.

14. General

These Terms are between you and mTrip. No other person shall have any right to enforce these Terms unless expressly provided by applicable law.

If any court or relevant authority determines that any provision of these Terms is unlawful, invalid or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

If we delay or do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

We may transfer or assign our rights and obligations under these Terms in connection with a merger, restructuring, sale of assets, business transfer or other corporate transaction, provided that applicable legal requirements are satisfied.

These Terms, together with any applicable booking conditions, Supplier terms and our Privacy Policy, form the agreement between you and mTrip regarding your use of the Platform and Services.

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MTRIPEZLINK Co. Ltd.

The Hills 5A 323, Lotus Garden Dr, Pun Hlaing Estate, Yangon, Myanmar

Customer Support

Phone: 09940444777

Email: support@myanmartrip.com