Privacy Policy

Updated on 21 September 2026

This Privacy Policy explains how MTRIPEZLINK Co. Ltd. ("mTrip", "we", "our", or "us") collects, uses, stores, and shares your personal information when you access or use the mTrip website, mobile application, and related services (collectively, the "Platform"). By accessing or using mTrip, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Platform.

1. About This Privacy Policy

MTRIPEZLINK Co. Ltd. ("mTrip", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use the mTrip website, mobile application and related services (collectively, the "Platform").

mTrip is an online travel and lifestyle platform that provides services including hotel bookings, car rental and transportation services, restaurant information and other services that may be introduced from time to time.

This Privacy Policy applies to information that we collect:

  • when you create or use an mTrip account;
  • when you browse or use the mTrip App or Website;
  • when you make or manage a booking;
  • when you use mTrip Wallet/Cash;
  • when you contact Customer Support;
  • when you submit ratings, reviews or feedback;
  • when you use location-based or other app features; and
  • when you otherwise interact with mTrip.

By using the Platform, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use mTrip and the Services you access.

Account Information

When you create or manage an mTrip account, we may collect:

  • full name;
  • first name, last name, display name, where applicable;
  • mobile phone number;
  • email address, where applicable;
  • password or authentication information;
  • preferred language;
  • profile information that you choose to provide; and
  • other information necessary to manage your account.

Your password is protected using appropriate security measures and should not be shared with other people.

Booking Information

When you make a booking, we may collect information necessary to process and manage the booking.

Depending on the Travel Product, this may include:

  • guest or passenger name;
  • contact phone number;
  • email address;
  • date of birth;
  • nationality;
  • NRC No.;
  • passport information;
  • booking dates;
  • number of guests or passengers;
  • room or vehicle information;
  • pickup and drop-off information;
  • special requests;
  • booking reference numbers;
  • cancellation and refund information; and
  • other information required by the relevant Supplier.

Some hotels, transportation providers or other Suppliers may require additional information for the provision of their Services.

Where such information is required, we may collect and share it with the relevant Supplier as necessary to complete your booking.

Payment Information

When you make a payment through mTrip, payment information may be processed by mTrip and/or our third-party payment service providers.

Depending on the payment method, this may include:

  • payment transaction information;
  • payment method;
  • transaction amount;
  • transaction date and time;
  • payment status;
  • payment reference number; and
  • other information required to process or verify the transaction.

Where payment is processed directly by a third-party payment provider, that provider may collect and process payment information under its own privacy policy.

mTrip does not need to store full payment card information where the payment provider processes the transaction directly.

mTrip Wallet / mTrip Cash Information

If you use mTrip Wallet/Cash, we may collect and maintain information such as:

  • wallet balance;
  • refund amounts;
  • wallet transaction history;
  • dates and times of wallet transactions;
  • booking references associated with wallet transactions; and
  • adjustments, credits or deductions made to your wallet.

mTrip Cash is an internal balance used within the mTrip Platform and is not a bank account or general-purpose payment account.

User Ratings, Reviews and Feedback

If you submit a hotel or restaurant rating, review, photograph, comment, feedback or other content, we may collect and display the information you choose to submit.

This may include:

  • rating;
  • review text;
  • photographs;
  • date of submission;
  • display name;
  • information relating to the relevant hotel, restaurant or Service; and
  • other content you voluntarily provide.

We may moderate, review, remove or restrict content that violates our Terms and Conditions or applicable laws.

Customer Support Information

When you contact mTrip Customer Support, we may collect information necessary to handle your request.

This may include:

  • your name;
  • phone number;
  • email address;
  • booking information;
  • information you provide in chat or email;
  • screenshots or documents you voluntarily provide;
  • details of your complaint or request; and
  • other information necessary to resolve your issue.

If you contact us by telephone, applicable law permitting, calls may be recorded for customer service, quality assurance, security, training and dispute-resolution purposes.

Location Information

Some mTrip features may require access to your approximate or precise location, depending on the feature and the permissions you provide.

Location information may be used to:

  • show nearby restaurants or Services;
  • help identify nearby pickup or drop-off locations;
  • provide location-based search results;
  • improve relevant recommendations; and
  • provide other location-based features.

You can control location permissions through your device settings.

If you do not provide location permission, some location-based features may not work correctly.

Device and Technical Information

When you use the Platform, we may automatically collect certain technical information, including:

  • IP address;
  • device type;
  • operating system;
  • app version;
  • browser type;
  • device identifiers;
  • language settings;
  • time zone;
  • network information;
  • crash and diagnostic information;
  • app usage information; and
  • other technical information necessary for security and operation of the Platform.

We use this information to operate, secure, maintain and improve the Platform.

Usage Information

We may collect information about how you interact with mTrip, including:

  • searches;
  • pages or screens viewed;
  • features used;
  • booking activity;
  • selected preferences;
  • interaction with notifications;
  • app performance information; and
  • other activity on the Platform.

This information helps us understand how users use mTrip and improve our Services.

3. How We Collect Your Information

We may collect information from the following sources:

Information You Provide Directly

You may provide information when you:

  • create an account;
  • update your profile;
  • make a booking;
  • make a payment;
  • use mTrip Wallet/Cash;
  • contact Customer Support;
  • submit a review or rating;
  • submit feedback;
  • participate in a promotion; or
  • otherwise use the Platform.

Information Collected Automatically

We may automatically collect technical and usage information when you use the Platform.

This may occur through technologies such as app logs, cookies, SDKs, device identifiers and similar technologies.

Information From Third Parties

We may receive information from third parties where necessary to provide our Services.

For example, we may receive booking or payment information from:

  • hotels and hotel Suppliers;
  • car rental or transportation providers;
  • payment providers;
  • identity or authentication providers;
  • technology service providers; and
  • other business partners involved in providing the requested Service.

If you choose to sign in using a supported third-party account, we may receive information that the relevant third-party provider is authorized to share with us.

4. How We Use Your Personal Information

We use your personal information for purposes including:

Providing and Managing Our Services

We use your information to:

  • create and manage your account;
  • process and manage bookings;
  • confirm hotel reservations;
  • arrange transportation or car rental services;
  • provide restaurant-related information and services;
  • process cancellations and refunds;
  • manage mTrip Wallet/Cash;
  • provide customer support; and
  • provide other Services requested by you.

Communicating With You

We may use your information to send:

  • booking confirmations;
  • booking updates;
  • cancellation and refund notifications;
  • payment notifications;
  • important account notifications;
  • security alerts;
  • service-related announcements;
  • customer support messages; and
  • other communications necessary to provide our Services.

Improving mTrip

We may use information to:

  • improve our Platform;
  • develop new features;
  • understand how users interact with our Services;
  • improve search and recommendations;
  • analyze system performance;
  • identify technical problems; and
  • improve user experience.

Security and Fraud Prevention

We may use information to:

  • protect accounts;
  • verify transactions;
  • detect and prevent fraud;
  • detect unauthorized activity;
  • protect the Platform and our users;
  • investigate abuse;
  • enforce our Terms and Conditions; and
  • comply with applicable laws.

Legal and Regulatory Requirements

We may process and disclose personal information where reasonably necessary to:

  • comply with applicable laws and regulations;
  • respond to lawful requests from authorities;
  • protect our legal rights;
  • investigate suspected unlawful activity;
  • resolve disputes; or
  • comply with legal proceedings.

Marketing and Promotions

Where permitted by applicable law and subject to your choices, we may use your information to provide information about mTrip promotions, offers, new features and Services.

You may be able to manage certain promotional communications through the available settings or communication preferences.

Service-related communications, such as booking confirmations, payment notifications, security alerts and important account messages, may still be sent even if you opt out of marketing communications.

5. How We Share Your Personal Information

We do not share your personal information with third parties except where reasonably necessary to provide our Services, operate our business, protect users or comply with applicable law.

Travel Service Providers

When you make a booking, we may share relevant information with the Supplier providing the Service.

This may include:

  • hotels;
  • car rental providers;
  • transportation providers;
  • restaurants where applicable; and
  • other Travel Product Suppliers.

For example, a hotel may need your name, contact information and booking details to confirm and provide your stay.

Suppliers may process your information under their own privacy policies and applicable laws.

Payment Providers

We may share information necessary to process or verify payments with banks, payment processors and other payment service providers.

These providers may process your information under their own privacy policies and applicable requirements.

Technology and Service Providers

We may use third-party providers to support our Platform, including providers of:

  • cloud hosting;
  • data storage;
  • analytics;
  • security;
  • customer support;
  • messaging and notifications;
  • SMS verification;
  • payment processing;
  • mapping and location services;
  • system monitoring; and
  • other technical services.

These providers may access personal information only as reasonably necessary to provide services to mTrip and are expected to handle such information in accordance with applicable contractual and legal requirements.

Business and Legal Purposes

We may disclose personal information where reasonably necessary for:

  • fraud prevention;
  • security investigations;
  • legal proceedings;
  • regulatory requirements;
  • protecting mTrip, our users or third parties;
  • corporate transactions such as a merger, acquisition or restructuring; or
  • other purposes permitted by applicable law.

6. Third-Party Services

mTrip may integrate or provide access to third-party services, including payment providers, mapping services, authentication providers and other external services.

If you choose to use a third-party service, that third party may collect and process information according to its own privacy policy.

mTrip does not control the privacy practices of third-party services.

We recommend that you review the privacy policies of third-party services before using them.

7. Cookies and Similar Technologies

Our Website and certain parts of the Platform may use cookies, SDKs and similar technologies.

These technologies may help us:

  • remember preferences;
  • maintain account sessions;
  • understand how users interact with our Website;
  • improve performance;
  • maintain security; and
  • provide relevant features.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of some Website features.

8. How We Protect Your Information

We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include:

  • access controls;
  • encryption or secure transmission where appropriate;
  • authentication and authorization controls;
  • system monitoring;
  • security testing;
  • restricted access to personal information; and
  • other reasonable security measures.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

You are also responsible for protecting your account information, password and device.

If you believe that your account or personal information has been compromised, please contact us immediately.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing our Services;
  • maintaining booking records;
  • handling refunds and financial transactions;
  • resolving complaints and disputes;
  • preventing fraud and abuse;
  • complying with legal, tax, accounting or regulatory requirements; and
  • protecting our legal rights.

Different types of information may be retained for different periods.

Where you request account deletion, we will process your request in accordance with our account deletion procedures and applicable laws.

Certain information may need to be retained for a limited period after account deletion where necessary for legal, accounting, security, fraud-prevention, dispute-resolution or other legitimate purposes.

Where information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

10. Account Deletion

You may request deletion of your mTrip account through the account deletion function available in the Platform, where available.

Deleting your account may result in the loss of access to:

  • your mTrip account;
  • past bookings and booking history;
  • saved information;
  • promotional benefits;
  • mTrip Wallet/Cash; and
  • other account-related information or Services.

Before completing account deletion, we may ask you to confirm that you understand the consequences.

We may temporarily prevent account deletion where necessary to:

  • complete an active or pending booking;
  • process a refund;
  • resolve a dispute;
  • comply with legal requirements; or
  • address security or fraud concerns.

Where required by applicable law, certain information may be retained after account deletion for the applicable retention period.

11. Your Privacy Rights and Choices

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information;
  • request restriction of certain processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • manage marketing communication preferences; and
  • exercise other rights available under applicable law.

Some rights may be subject to legal or contractual limitations.

For example, we may need to retain certain information to complete a booking, process a refund, comply with legal requirements or protect against fraud.

To exercise an applicable privacy right, please contact us using the details in Section 14.

We may need to verify your identity before processing certain requests to protect your account and personal information.

12. Children's Privacy

The mTrip Platform is not intended to be used independently by children who are not legally permitted to enter into agreements under applicable law.

Where a booking involves a child or minor, the person making the booking is responsible for ensuring that they have the necessary authority or consent to provide the child's information to mTrip and the relevant Supplier.

We do not knowingly collect personal information from children for purposes unrelated to providing our Services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

13. International Data Transfers

mTrip and our third-party service providers may process or store personal information in locations outside the country where you live.

For example, some of our technology, payment, cloud hosting, analytics or other service providers may operate in different countries.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the information is handled in accordance with applicable laws and appropriate contractual, technical or organizational safeguards.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

MTRIPEZLINK Co. Ltd.

Customer Support:

  • In-App: mTrip Customer Support Chat
  • Phone: 09940444777
  • Email: support@myanmartrip.com

For privacy-related requests, please include sufficient information for us to identify your account and understand your request.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements or privacy practices.

When we make changes, we will update the "Updated on" date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically to understand how we protect your personal information.

16. Language

mTrip supports English, Burmese and Chinese.

This Privacy Policy may be provided in multiple languages.

Where the original English version has been translated into another language, the English version shall prevail to the extent permitted by applicable law if there is any inconsistency between the versions.

MTRIPEZLINK Co. Ltd.

The Hills 5A 323, Lotus Garden Dr, Pun Hlaing Estate, Yangon, Myanmar

Customer Support

Phone: 09940444777

Email: support@myanmartrip.com